USER CONDUCT AND PROTECTION POLICY

 

By visiting skillpik.com and browsing our site and/or using any of the services on our site and/or by subscribing as a Service Provider and/or registering as a Buyer you agree to be bound by this User Conduct and Protection policy.

For the purposes of this Policy “User” means an entity that is a Service Provider or Buyer or visitor to our website or any entity that browses and uses our website even if they do not subscribe to the site or register with the site and/or create an account. If you use our site to procure goods or services or post information, goods or services, you are considered a User for the purposes of this Policy.

skillpik.com enables people around the Caribbean to create, share, sell and purchase nearly any service they need at competitive rates. Services offered on skillpik.com reflect the diversity of an expanding Service economy. Members of the skillpik.com community communicate and engage with each other through our chat feature, e-commerce platform and on our Community Forums.

We maintain a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of skillpik.com.

 

This Policy relates to the expected conduct Users should adhere to while interacting with each other on skillpik.com.

 

Policy Purpose:

• To protect our Users’ privacy and security, any necessary exchange of personal information required to continue a service may be exchanged within the chat feature or the Order Page.
• skillpik.com does not provide protection for Users who interact outside of the skillpik.com platform. Users’ protections are confined to any User interactions on our platform only. We do not recommend Users engage in interactions outside of our platform. Should Users interact outside of our site or platform, we recommend that the Users take all necessary precautions to ensure that his or her transactions and privacy are protected.
• To protect our Users. Rude, abusive, improper language, violent messages or any other offending behavior will not be tolerated and may result in an account warning or the suspension/removal of your account. The course of action in relation to the offending behavior is at the discretion of skillpik.com.
• skillpik.com is open to everyone. Discrimination against a User based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension or removal of your account.

 

Charge to Users

Any User that conducts transactions through our site and regulated platforms will be also subject to the terms and conditions applicable to Buyers or Service Providers (as the case may be). We recommend that you familiarise yourself with these Terms and Conditions.

 

Prohibited User Conduct:

Users with the intention to use our site to defame competing Service Providers will have their reviews removed.

Users are to refrain from spamming or soliciting previous Buyers or Service Providers (as the case may be) to pursue removing or modifying reviews or cancelling Orders.

To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the skillpik.com platform from users within the skillpik.com community. Purchases arranged to or determined to artificially enhance a Service Provider’s ratings, or to abuse the skillpik.com platform with purchases from additional accounts, will result in a permanent suspension of all related accounts. 

 

Feedback comments given by buyers are publicly displayed on a Service Provider’s Service page. 

 

Feedback reviews are unavailable for Orders not made on skillpik.com website. 

 

Reporting Violations

If a User comes across any content that may violate any of our Terms of Service and/or this Policy, that content and the offending account or User should be reported to us by clicking the report button on the user’s profile page and/or sending an email to operations@skillpik.com. All reports are reviewed and investigated by the relevant officers and/or agents of skillpik.com to protect the User’s privacy, the results of the investigation are not shared.

We invite everyone to report violations together with proof of ownership as appropriate.

 

 

Violations

Upon finding that a User has committed one or more of the violations set out in in our TERMS AND CONDITIONS OF SERVICE FOR BUYERS OR TERMS AND CONDITIONS FOR SERVICE PROVIDERS, a warning will be sent to the User’s email address and will also be displayed on the User’s Profile on our site. These are known as Violation Warnings.

Violation Warnings do not limit a User’s account activity but can lead, based on the severity of the violation, to the violating User’s account to become permanently disabled. In the case of a Service Provider, your account may also lose Service Provider status on the site. The reported violating content may also be removed or disabled from our site.

For examples of Violations see our TERMS AND CONDITIONS OF SERVICE FOR BUYERS and TERMS AND CONDITIONS FOR SERVICE PROVIDERS.

 

Non-Permitted Use

For the avoidance of any doubt, the following are some of the Non-Permitted uses of skillpik.com which may result in suspension of the User’s account or the permanent disabling of the account. This list in non-exhaustive. 

• Adult Services and Pornography: We do not allow any exchange of adult oriented or pornographic materials and services on our site, through our chat feature, email, messaging services, social media pages or any other form of communication owned and/or operated and/or used by skillpik.com.
• Inappropriate Behavior and Language: Communication on skillpik.com should be friendly, constructive, and professional. We condemn bullying, harassment, and hate speech towards others and do not allow any such language or behavior on our site or any of the platforms owned and/or operated and/or used by us. .
• Phishing and Spam: our Users’ security is a top priority. Any attempts by a User to publish or send malicious content with the intent to compromise another User’s account or computer environment is strictly prohibited. Please respect our Users’ privacy by not contacting them with offers, questions, suggestions, or anything which is not directly related to their Services or Orders.
• Privacy and Identity: A User may not publish or post another User’s private and confidential information. Any exchange of personal information required for the completion of an Order must be conducted in the Order Page provided on our site. Any Users who engage in communication off skillpik.com will not be protected by the relevant Terms of Service and/or this User Policy.
• Authentic skillpik.com Profile: Users may not:
  • create a false identity on skillpik.com;
  • misrepresent their identity;
  • create a skillpik.com profile for anyone other than the entity for whom that User is authorised to so create; and/or
  •  use or attempt to use another User’s account or information.

 

While a User’s profile information on our site, including their “About” description, skills and location, may be kept anonymous, that information must be accurate and complete. It must not be false, misleading, illegal, offensive or otherwise harmful. We reserve the right to require Users to go through a verification process to use the site.

• Fraud / Unlawful Use: A User shall not use skillpik.com for any unlawful purposes or to conduct illegal activities.
• Targeted Abuse: We do not tolerate Users who engage in targeted abuse or harassment of other Users on skillpik.com. This includes creating multiple accounts to target and harass Users through our chat, message or ordering system or any other form of communication owned and/or operated and/or used by skillpik.com.

 

Note: any violations of the relevant skillpik.com Terms of Service and/or Policies (including this Policy) and or any non-permitted use of skillpik.com is cause for the permanent suspension of any and/or all accounts found to be operated or attributed to or used by the offending User.

 

User Generated Content

User Generated Content ("UGC") refers to the content added by Users as opposed to content created by us and our Site.

All content uploaded to skillpik.com by our Users is User Generated Content.

We do not check User uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the User uploading or creating such content shall be solely responsible for such content and the consequences of using, disclosing, storing or transmitting it on our site.

By uploading to, or creating content on, our site and platforms, a User represents and warrants that it owns or has obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable laws, of Trinidad and Tobago or any other CARICOM Member State (as the case may be).

Users may also be subject to the Terms and Conditions of BUYERS or of SERVICE PROVIDERS as the case may be and so far as relevant. We advise that you review those Terms and Conditions to see whether they are applicable.

 

Note: skillpik.com does not provide any guarantee of the level of service offered to Buyers by Service Providers.